Due to a change in the Eversource billing system you will now need your 11 digit account number and 8 digit service reference number to leave the program. You can see a sample bill with the service reference number on the second page here.
Unable to find the service reference number on you bill? You can contact the supplier, Dynegy, at (866) 220-5696 for questions about enrollment.
If you do not wish to participate in the Community Electricity Aggregation program, please complete the secure online form below. Alternatively, you may contact the program supplier, Dynegy, at (866) 220-5696, Monday through Friday, 9:00 AM to 5:00 PM EST (excluding holidays). Please have your Eversource account information available when contacting. Be sure to use the name and address associated with the account. Because switching suppliers requires at least two days to process by your utility, you are encouraged to opt out of the program at least seven (7) business days prior to the meter read date indicated on your utility bill in order to ensure your return to Eversource Basic Service occurs on a timely basis.
There are no penalties or fees associated with opting out. Once you have opted out, your supply will revert back to Eversource Basic Service on the next available meter read date for your account.
Please note, if you are a residential or commercial account holder, you may re-enroll in the program at a later date with no associated re-enrollment fees, but are not guaranteed the original program rate. The aggregation program rate will be reflected on the account holder’s utility bill on the next available billing cycle.